Minimum order value $25 & Free delivery on orders above $50.00 in serviceable areas.

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FAQs

WHAT IS BUDDY BASKET?

Buddy Basket is a food & grocery ordering and delivery service which is currently operating in GTA area and serving South Asian Community. We want to be your best buddy in fulfilling your daily grocery needs. Once the order is placed our team will pick and deliver the groceries to your doorstep.            

Read More in About Us In short, we are – YOUR BUDDY FOR LIFE

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WHAT AREAS ARE YOU DELIVERING?

Currently we are serving Greater Toronto Area

Enter your Postal Code to Check

ARE THERE ANY CHARGES FOR REGISTRATION?

No, there are no charges for registering with us. 

However, there will be an annual or quarterly subscription charge if you choose to become a Buddy’s Super Fan. In that case you will enjoy some exciting benefits all year around.

CAN WE PLACE AN ORDER WITHOUT REGISTERING?

Yes, you can still order with us through Guest Checkout, however you might loose on some great member benefits.

WHAT IS THE DIFFERENCE BETWEEN REGULAR REGISTRATION AND BUDDY’s SUPER FAN REGISTRATION?

ATION?

REGULAR REGISTRATIONBUDDY’s SUPER FAN
No Subscription Charges for Regular Registration

Annual Membership $49.99 

Quarterly Membership $14.99 

See Our Delivery Charges PolicyExpress Free Delivery on Orders*
X29 Day free trial with auto renew option 
Min. Order Value-check our Delivery PolicyNo Minimum Order Value**
Discount Coupons Surprise Special Discount Coupons
XSurprise Gift/ Eligibility to participate Contest
XPreference on low stock items**
XLoyalty Gift Voucher**
You may choose to cancel the order only within 1 minute of the order being placedFree cancellations within 24 hours if the orders are not shipped**
XExclusive BSF OFFERS
XSurprise Free Gifts on Any Festival of your choice**
XCash Back Offers**
A $5 discount if the referred person becomes a registered member and a purchase is madeA $5 discount if the referred buddy becomes an elite member and a purchase is made
XDelivery to Alternate Addresses (like Gifts)

**Buddy Super Fan T&C –

*12 Free Deliveries in a Year -Restricted to Greater Toronto Area

HOW DO I JOIN BUDDY’s SUPER FAN MEMBERSHIP?

Tap on the Buddy’s Super Fan Icon on the Menu Bar 

Select Join Buddy’s Super Fan from Drop Down 

Choose your membership level – 

      Gold Membership (Annually) or Silver Membership (Quarterly) 

Enter necessary information to finally join the most rewarding membership to unlock 

      free deliveries and several other great benefits all around the year.

WHAT IF I FORGET MY PASSWORD?

You can always reset your password if you have access to your registered email id.

WHAT METHODS OF PAYMENT DO YOU ACCEPT ONLINE?

We accept All types of Credit Cards except American Express, Online Banking, Apple Pay, Google Pay, PayPal, Moneris, Stripe, QR Code, Debit Cards etc.

ARE TAXES INCLUDED IN THE PRICES SHOWN ONLINE?

Prices are shown before tax. Because tax rates vary from province to province. Any applicable taxes will be added at the checkout page to the final value of your order.

HOW DO I CHECK ON MY ORDER STATUS?

You will receive an email notification on your registered email id when the status of your order changes.

HOW DO I CHANGE OR CANCEL MY ORDER?

Any changes are not allowed to the order after it has been processed.

HOW DO I SEARCH A PRODUCT I WANT?

On home page we have a menu bar “🔎SEARCH FOR PRODUCTS”  

Just start typing the name of your product or brand and we will give you suggestions to choose your desired product.

HOW DO I KNOW THAT YOU RECEIVED MY ORDER?

Once the order is successfully booked with us you will get an email on your registered email id.

HOW CAN I GET MY ORDER/PAYMENT RECEIPT?

You will receive your Invoice by email.

CAN I PAY FOR MY ORDER WHEN I PICK IT UP IN-STORE INSTEAD OF ONLINE?

No, All Orders need to be paid at the checkout page.

I JUST PLACED AN ORDER. WHEN CAN I PICK IT UP?

We will send an email notification as soon as your order is ready for pickup.

WHAT DO I DO IF I NEVER RECEIVED MY ORDER?

Please send an email to customerservice@buddybasket.ca  

Subject of Email Should be – Order No – XXXXXX   – Not Received

WHAT ARE THE SHIPPING OPTIONS?

We deliver your order through our own drivers /Delivery Service Partners /Canada Post

It depends on serviceable area locations.

WHAT SHOULD I DO IF I FIND ANY DAMAGED PRODUCT OR EXPIRED PRODUCT AFTER OPENING THE BOX? HOW DO I RETURN IT?

Its Very Simple! Convey the issue to us by email (mention your order number in the subject) and we will respond within 24 Hrs with a solution.

HOW DO I QUALIFY FOR FREE SAMPLES AND HOW CAN I CLAIM IT?

For the first time in ecommerce shopping experience, you will now be able to try new products as a free sample when you book an Order with us. Isn’t it exciting?

You will be able to see the free samples for selection on your checkout page.

For Minimum Order Value of $50 – $74.99, you can choose $2 value free samples from our samples corner.

For Minimum Order Value of $75 – $99.99, you can choose $3 value free our samples corner.

For Minimum Order Value of $100 and above, you can choose $3 value free our samples corner.

I JUST PICKED UP MY ORDER AND WOULD LIKE TO RETURN IT. WHAT SHOULD I DO?

If it was a warehouse pickup you may come back and return the order.

(Please note Any Dairy products, Fresh Products and other perishables are non-returnable)

WHY ARE SOME ITEMS MISSING FROM MY DELIVERY?

First and foremost, we apologise for the inconvenience!  While we try our best to make both your order and delivery experience great every time, sometimes these events might happen. And when they do, we are here to make things right.

  1. If your order was delivered, but had a missing or incorrect item, the fastest way to get support is by conveying the issue to us by email (do not forget to mention your order number) 
  2. Sometimes Items might be missing because they might have gone out of stock at the time of picking and hence could not be delivered as stock keeps moving. The undelivered items will be refunded within 2 business days of the delivery completion.

WHAT IS MONTHLY GROCERY KIT AND WHY SHOULD I BUY IT?

Monthly Grocery Kit is an exciting new feature introduced by Buddy Basket. It saves your precious time and helps you to book your regular monthly grocery order without any painful efforts of searching the products. 

Moreover, you have an opportunity to pick grocery kit suitable for your perfect occasion – May It be Diwali, Raksha Bandhan, Onam etc. 

WHERE DO I ENTER THE PROMO CODE?

You can enter Promo codes/Coupon Codes at the Checkout page before making the payment.

HOW DO I RECEIVE REWARD COUPONS?

Reward Coupons are sent by email. Sometimes Promo Codes will be displayed on the Home Page too.

IS MY PAYMENT INFORMATION SAFE?

Yes, all transactions are secured with SSL protocol. Using SSL helps to encrypt your information so that the card details and all other sensitive information is protected.

The SSL padlock icon can be seen in the URL bar and the web address begins with https

Also, we use the best malware protection services to ensure that any information shared is secure.

ARE YOUR PRODUCTS SAFE TO CONSUMER?

Yes, all our products are either imported or locally purchased from the suppler who have all quality controls in place, and they are either HACCP or ISO certified.

As an importer we are also governed by the Food and Drug Regulations & Act set by Canadian government and licensed by CFIA under Safe Food for Canadians Regulations.

IS BEST BEFORE DATE OR EXPIRY DATE MENTIONED ON YOUR PACKS?

Yes, Best Before dates are mentioned on most of our packaged food products.

WHAT IS THE CUT OFF TIME FOR DELIVERY?

For all GTA locations, we have a 2-business day delivery policy. 

If an order is received before 1pm we will try our best to deliver it on the next business day. This delivery time might be reduced sooner, please keep checking our website for any changes.

HOW CAN I SUBSCRIBE TO YOUR NEWSLETTER?

During Signup you can subscribe to our newsletter.

WHY ARE IMAGES NOT SHOWN FOR SOME PRODUCTS?

We try our best to get to you as much information about the product as possible. But sometimes you will find only Brand logo or a reference product image if the actual product image is not available with us. All Images are for reference purposes only.

HOW IS THE PRODUCT MADE? WHERE DO THE MATERIALS COME FROM?

We do not manufacture any products at our end. We only buy/import fully finished products. Most of these products are coming from India.

WHERE ARE YOU LOCATED?

We operate from our Warehouse location in Scarborough, Ontario.

HOW CAN I USE MY REMAINING CREDITS ON WALLET?

Your credits can be used against your next order purchase 

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

To complete your order process, payment during checkout is mandatory.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

You can make changes to your shipping address from My Account page before placing any new order.

DO YOU SHIP INTERNATIONALLY?

This service is currently unavailable.

ARE YOUR PRODUCTS AVAILABLE FOR WHOLESALE? IS THERE ANY RESTRICTION ON THE QUANTITY?

Yes, our products are available for wholesale.

Please send your enquiry to enquiry@buddybasket.ca

Subject of Email Should be – Request for quote – Wholesale

WHEN WILL I RECEIVE MY REFUND IF APPROVED?

Refunds processes take up to 5-7 business days. 

WHAT ARE YOUR DELIVERY CHARGES?

Check delivery prices here-

WHY IS MY FEEDBACK NOT VISIBLE?

All Feedbacks positive/negative are welcome as they will help us to improve. Your comments will surely be visible after they have been approved by the backend team. This step is necessary to avoid any malicious content from being posted to our website.

WHY IS MY DELIVERY DELAYED?

In Current Scenario, sometimes due to matters out of our control, delivery times may be longer than usual. However please avoid using delivery addresses for buildings that may be closed due to the current provisions (For Ex: Schools, any restaurant etc.)

COVID-19 & BUDDY BASKET?

To keep our employees & customers safe, we observe hygienic practices and disinfect surfaces time to time. Our employees always wear necessary Personal Protective Equipment. There’s More – We ensure Contact Less Delivery at your door- step.

For guidance on coronavirus, please refer to the World Health Organization website

Stay safe! Stay Healthy!

 

 

BUDDY BASKET – YOUR BUDDY FOR LIFE

Still have questions? We are here for you!  Please Contact Us